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Terms & Conditions
Valid from: 01 July 2024
1 - Definitions
Bet Rivals:
Refers to the mobile application operated by Bet Rivals Ltd under a
remote pool betting licence in the United Kingdom.
User:
Any individual who registers an account and uses the services provided by Bet Rivals.
UK Gambling Commission (UKGC):
The regulatory body overseeing gambling activities in the United Kingdom, responsible for licensing and regulating Bet Rivals Ltd.
Licence Conditions and Codes of Practice (LCCP):
The regulatory framework established by the UKGC, outlining the standards and requirements for licensed gambling operators.
Tournament Creators:
Users who create tournaments within the Bet Rivals platform.
AML (Anti-Money Laundering):
Regulations and procedures designed to prevent money laundering activities.
KYC (Know Your Customer):
The process of verifying the identity of users, in compliance with AML practices.
Force Majeure:
Events beyond Bet Rivals' reasonable control that impede the ability to perform obligations, including natural disasters, governmental actions, and network failures.
Governing Law:
The legal jurisdiction and laws under which the Terms and Conditions are governed, specifically the law of England and Wales in this context.
Self-Exclusion:
A feature allowing users with gambling addiction to temporarily prevent access to their account.
Intellectual Property:
Refers to the exclusive content of the Bet Rivals app, including text, graphics, logos, user interfaces, and computer code, as well as third-party trademarks and user-generated content.
Dispute Resolution Policy:
The policy outlining procedures for resolving disputes between users and Bet Rivals, including mediation and arbitration steps.
Dormant Accounts:
User accounts that have been inactive for more than 12 months.
Promotional Offers:
Various promotions and bonuses offered by Bet Rivals to enhance user experience.
Deposit and Withdrawal Limits:
The minimum and maximum amounts set for depositing and withdrawing funds by users.
2 - Introduction
Scope and Acceptance
These Terms and Conditions govern the use of the Bet Rivals mobile application and website.
By registering an account and using our services, users agree to these terms, forming a binding legal agreement with Bet Rivals Ltd.
Licensing and Regulation
Bet Rivals Ltd is registered under a remote pool betting licence in the United Kingdom and is licensed and regulated by the UK Gambling Commission (UKGC).
Our operations adhere to the Licence Conditions and Codes of Practice (LCCP) established by the UKGC, ensuring compliance with gambling laws and a framework for secure and fair operation.
Our licence number is
64460
.
Updates to Operational Policies
Operational policies, including these Terms and Conditions, may be updated periodically to reflect changes in our practices or legal requirements.
Users will be notified of significant changes through the Bet Rivals app or via the email associated with their account.
Users must actively accept any material changes to terms before they can continue using our services.
Legal Notices and Communication
For legal notices or formal communications related to these terms and conditions, users should contact
contact@bet-rivals.com
.
This email is monitored by our legal team for timely responses to legal inquiries.
3 - User Account Management
Eligibility and Registration Requirements
Users must be at least 18 years old and legal residents of the United Kingdom to register an account with Bet Rivals.
Proof of age and residency may be requested to verify compliance.
Further standard checks may need to be performed on registration to verify user information.
Accounts found to be registered by non-residents or accounts opened by those found to be underage will be subject to immediate suspension or termination.
Bets placed by unverified accounts will be voided, stakes returned, and no winnings paid out.
Account Verification and Personal Information
Account security and integrity require users to provide accurate personal information, including a government-issued ID and, when requested, proof of residence.
Failure to provide valid documentation may lead to account suspension or closure.
Anti-Money Laundering (AML) Compliance
Users may undergo AML checks and verification processes in line with Bet Rivals' commitment to AML regulations.
Any suspicious activity will be reported to relevant authorities as per legal obligations.
User Responsibilities for Account Security
Users are responsible for maintaining the confidentiality and security of their account credentials.
Prompt reporting of unauthorised access is required. Bet Rivals disclaims liability for losses due to user negligence in safeguarding account security.
Account Misuse and Prohibited Activities
The use of bots, automated systems, or engagement in fraudulent activities, money laundering, or other illegal acts is strictly prohibited.
Violation of these terms may result in account suspension, termination, or restriction of access.
Account Closure
To close their account, users must contact customer support.
Users are required to verify their identity and ensure no funds remain in the account. If funds are present, a withdrawal must be completed prior to closure.
After identity verification and fund withdrawal, Bet Rivals will confirm the account closure.
Dormant Accounts
Accounts inactive for more than 12 months may be classified as dormant.
Bet Rivals reserves the right to impose a maintenance fee on dormant accounts, with prior notification to users and opportunity for reactivation.
For dormant accounts with funds, we will inform players 30 days before the 12-month mark and attempt to return funds to the source account.
KYC Compliance and Fraud Prevention
Adherence to strict KYC checks aligns with AML practices and UKGC regulations.
Additional verification may be conducted to prevent fraudulent activities.
Multiple Accounts Policy
Users are not permitted to hold more than one account on the Bet Rivals platform.
If a user is found to have multiple accounts, the additional accounts will be closed, and Bet Rivals may take further actions, including but not limited to, suspending the user's primary account.
Updating Personal Information
Users are required to keep their personal and contact information updated at all times.
This requirement is essential for maintaining compliance with Know Your Customer (KYC) regulations. Failure to provide updated information may result in account restrictions or closure.
4 - Your account
Segregation of Customer Funds
Customer funds are held separately from company funds in a customer account, distinct from our day-to-day business accounts.
In the event of insolvency, these funds are Not protected – segregation. of customer funds. More information can be found on this link: https://www.gamblingcommission.gov.uk/guidance/customer- funds-segregation-disclosure-to-customers-and-reporting/the- customer-funds-insolvency-ratings-system.
Record of Transactions
All user transactions on the platform are meticulously documented.
Users can review their transaction history in the “My Account” section.
Tax Obligations
Users are responsible for declaring and paying taxes applicable to earnings from betting activities on our platform.
Financial Transaction Processing
We engage external electronic payment processors for managing financial transactions.
By using our services, users authorise us to direct these processors to handle account deposits and withdrawals.
Conduct Restrictions
Users are prohibited from engaging in activities on our platform that are defamatory, abusive, obscene, illegal, racist, sexist, or discriminatory.
Breach of this policy may lead to immediate closure of the user’s account.
Restriction on Commercial Use
The services provided by Bet Rivals are strictly for personal, non- commercial use.
Any commercial exploitation of our services requires prior written consent from Bet Rivals.
5 - Tournament Creation
Tournament Creation by Users
Bet Rivals allows registered users to create tournaments within the platform.
Users creating tournaments (hereinafter referred to as "Tournament Creators") must comply with all Bet Rivals’ rules and regulations, including but not limited to tournament structures, betting rules, and participant eligibility.
Commission Sharing Mechanism
Tournament Creators are eligible to receive a commission share of 20% of the commission earned by Bet Rivals from the tournaments they create, translating to 2% of the total stakes of that tournament.
The commission is calculated based on the net revenue generated from each tournament after deducting applicable taxes and fees.
Commission payments to Tournament Creators are subject to the successful completion of the tournament. In cases where a tournament is cancelled, no commission will be payable.
Eligibility for Commission Sharing
To be eligible for commission sharing, Tournament Creators must ensure their tournament meets the minimum participation requirement of at least 25 players as set by Bet Rivals.
Bet Rivals reserves the right to modify the minimum participation criteria at any time. Any such changes will be communicated to the users via the app or email. Upon notification, users must explicitly accept the new terms for them to be applicable. Failure to accept these terms may restrict the user's ability to create or participate in future tournaments. These changes will apply to tournaments created following the acceptance of the new terms.
Payment of Commission
Commission payments will be credited to the Tournament Creator’s Bet Rivals account within a specified period following the conclusion of the tournament.
Tournament Creators must provide accurate and up-to-date payment information to receive commission payments.
Cancellation and Refunds
All tournaments with less than 5 players will be automatically cancelled in order to avoid player collusion and maintain highest standards
In the event of a tournament cancellation, Bet Rivals will refund all participating players according to the standard refund policy.
Tournament Creators will not receive a commission for cancelled tournaments.
Tournament Promotion
Tournament Creators may promote their tournaments, but must do so responsibly and in a manner that is compliant with Bet Rivals’ marketing guidelines, applicable laws, and responsible gambling practices. They must ensure their promotional activities do not target underage individuals or vulnerable groups.
Tournament Creators are not recognized as official marketers or representatives of Bet Rivals and must not present themselves as such.
Limitation of Liability
Bet Rivals is not liable for any loss or damage arising from the Tournament Creator’s role in creating or promoting tournaments.
Tournament Creators agree to indemnify and hold Bet Rivals harmless from any claims, damages, or expenses arising from their creation and promotion of tournaments.
Amendments to Commission Sharing Terms
Bet Rivals reserves the right to amend the terms of the commission sharing mechanism. Any such changes will be communicated to the users. Upon notification, users must explicitly accept the new terms for them to be applicable. Failure to accept these terms may restrict the user's ability to create or participate in future tournaments. These changes will apply to tournaments created following the acceptance of the new terms.
6 - Community Standards
General Use of Services
Users must utilise Bet Rivals' services, including the website and mobile application, lawfully and respectfully.
Actions disrupting service functionality, causing harm to other users, or violating laws are prohibited.
Community Interaction and Respect
Members are expected to maintain community standards by conducting themselves respectfully in interactions with other members and staff.
Offensive content posting is prohibited, and adherence to fair play guidelines is mandatory.
Prohibited behaviours
Users must avoid harassment, hate speech, and other forms of disruptive behaviour.
Violation of community standards may lead to account suspension or termination.
7 - Deposits & Transactions
Currency and Payment Methods
All transactions are processed in Pound Sterling (GBP).
Users must use payment methods registered in their own name.
Transaction Limits
The minimum deposit amount is set at £5.
The minimum withdrawal amount is £5.
Any withdrawal request below the stated minimum will be subject to additional fees, to cover payment processing costs.
Withdrawals may take up to 5 business days to process.
Use of Funds and Compliance
Deposited funds must be utilised for betting activities and are subject to anti-money laundering checks.
Users must adhere to the minimum and maximum transaction limits as stated.
Withdrawal Process
Bet Rivals may provide various methods for depositing and withdrawing funds.
Withdrawals are processed within the time frames specified in the transaction limits.
Additional verification checks may be required for certain transactions.
Dispute Resolution
In the event of a dispute related to financial transactions, users should contact our customer support team immediately.
Bet Rivals will investigate and aim to resolve disputes promptly and fairly, in compliance with regulatory obligations and industry best practices.
Overdrawn Accounts
If a user’s account becomes overdrawn due to a transaction error, the user is required to repay the overdraft amount.
Bet Rivals reserves the right to undertake legal actions to recover outstanding debts.
8 - Betting & Tournament Rules
Adherence to Tournament Rules
Bets are governed by the specific rules outlined in our Tournament Rules document.
Betting activities must comply with regulations of relevant sporting bodies.
Users are responsible for familiarising themselves with these rules before betting.
Compliance with Sports Governing Body Rules
By placing bets on the Bet Rivals platform, players warrant that they are not restricted by any rules set forth by Sports Governing Bodies which would prohibit them from betting on sports events.
Tournament Participation Regulations
Participation in tournaments is subject to specific rules, including eligibility criteria, schedules, and prize distribution methods.
Users must agree to these terms to participate in any tournament.
Understanding Tournament Types
Various tournament types offered come with distinct rules and payout structures.
Users should review these details before participating in tournaments.
Understanding Tournament Types
Various tournament types offered come with distinct rules and payout structures.
Users should review these details before participating in tournaments.
Voiding of Bets and Tournaments
We reserve the right to void bets or tournaments due to errors, technical issues, or rule breaches.
Betting Options and Conditions
Betting options, such as single bets, accumulators, and system bets, have specific rules, odds, and conditions.
Users should review the Tournament Rules before placing bets.
Prohibition of Unfair Practices
Practices like collusion, unauthorised software use, or cheating will lead to account suspension and potential legal action.
Sanctions include forfeiture of winnings, account closure, and reporting to authorities in severe cases.
Restriction on Automated Systems
The use of bots, automated systems, or artificial intelligence for betting is strictly prohibited.
Violations result in account suspension and possible legal action.
Technical Failures and Fairness
In case of technical failures affecting betting, we will take steps to rectify the issue, including bet cancellation or refunds.
Measures ensure fairness to all users.
Additional Conditions for Sports Betting
Sports betting must adhere to fair play, sporting body regulations, and consider external factors like weather or player injuries.
9 - Fair Play
Commitment to Fair Play
Bet Rivals is committed to maintaining a fair and transparent betting environment. Unlike traditional sports betting operators, we operate on a player-versus-player model, which fundamentally alters the dynamic of betting outcomes.
Policy on Consistent Winners
In alignment with our commitment to fair play, Bet Rivals will
NEVER
ban or restrict any player solely for being a consistent winner.
Our operational model does not position us against our players. As such, winning large sums or frequently succeeding in tournaments is viewed as a testament to a player’s skill and strategy, not a reason for punitive action.
Encouragement of Skill and Strategy
We encourage and celebrate the skill and strategic approach our players bring to our tournaments. Consistent winning is a key part of the competitive spirit of Bet Rivals, and players achieving this are respected and valued members of our community.
10 - Promotions & Bonus
Availability of Promotions
Bet Rivals may offer various promotions and bonuses to enhance the user experience.
Promotion Terms and Conditions
Each promotional offer is subject to specific terms, which include eligibility criteria, expiration dates, and wagering requirements.
Users are advised to review these terms carefully before participating in any promotional activities.
Promotional Offer Details
Detailed terms of each offer are provided alongside the respective promotional activity.
11 - Responsible Gaming
Commitment to Responsible Gaming
Bet Rivals is committed to promoting responsible gaming practices.
We offer various tools and resources to help users manage and monitor their gambling activities.
Gaming Limits and Monitoring
Users can set deposit limits to control their gambling expenditure.
Deposit limits can be set for daily, weekly, and monthly periods.
We encourage users to regularly review and adjust these limits as necessary.
Tools for monitoring gambling activities are available to help users maintain responsible gaming habits.
Access to Support and Resources
Links to external organisations offering support for gambling problems are provided.
Users experiencing gambling issues are encouraged to seek professional help.
Our support team is available to assist users seeking help for gambling- related concerns.
Self-Exclusion Feature
Users with gambling addiction are encouraged to utilise our 'Self- Exclusion' feature.
This feature allows users to temporarily prevent access to their account for responsible gaming purposes.
The minimum self-exclusion period offered is 6 months and the maximum is 5 years, accommodating users who seek longer breaks from gambling.
Users can choose to extend their self-exclusion in increments of six months at a time.
Users can review and, if necessary, extend their self-exclusion period before its expiration.Requests for extension must be made through our customer support team.
Time-Out Feature
Users can choose a "Time Out" for a short-term break from gambling activities, ranging from one day to a maximum of six weeks.
Time Out periods can be selected as one day, one week, one month, or any custom period up to six weeks.
The feature is activated through the user’s account settings or by contacting customer support, temporarily restricting access to betting activities.
At the end of the Time Out period, access to the user’s account and betting activities will be automatically reinstated.
12 - Privacy & Data Protection
Commitment to User Privacy
Bet Rivals is committed to respecting the privacy of its users.
Personal information collected is used solely for account management and improving our services.
Data Protection Compliance
We adhere to strict data protection regulations to ensure confidentiality and security of user data.
Our practices comply with UK GDPR and other relevant data protection legislation.
Privacy Policy Overview
Our Privacy Policy details our data collection, usage, and protection practices.
It includes information on cookies, data storage, and user consent.
The Privacy Policy is accessible through the Bet Rivals app and website.
User Rights under GDPR
Users have the right to access, rectify, delete, or restrict the processing of their personal data.
Requests related to GDPR rights should be directed to
contact@bet-rivals.com
.
Data Sharing with Third Parties
User data may be shared with third parties for legal compliance, responding to legal requests, or assisting in fraud prevention and investigation.
Data sharing adheres to our Privacy Policy and data protection laws.
13 - Intellectual Property
Ownership of Bet Rivals Content
The content of the Bet Rivals app, including text, graphics, logos, and computer code, is the exclusive property of Bet Rivals Ltd or its licensors.
This content is protected under copyright, trademark, and other intellectual property laws.
Unauthorised use, reproduction, or redistribution outside the scope of normal app usage is prohibited and may result in legal action.
Third-Party Intellectual Property
Certain content, such as images and logos of sports organisations, is used under licence or for illustrative purposes and remains the property of respective owners.
Bet Rivals does not claim ownership over these third-party intellectual property rights.
Trademark Usage and Endorsement
The use of third-party trademarks does not imply endorsement or affiliation with their owners.
These trademarks identify the sports teams or organisations associated with sporting events for betting purposes.
Unauthorised use or exploitation of these trademarks is prohibited without written permission from the trademark owners.
User-Generated Content
Content created and shared by users remains their intellectual property.
By posting content, users grant Bet Rivals a non-exclusive, royalty-free licence to use it in connection with our services.
User Licence and Restrictions
Users are granted a limited, non-exclusive, non-transferable licence to access and use the Bet Rivals service for personal use.
Commercial use of Bet Rivals content requires explicit permission.
Infringement Claims and Compliance
Bet Rivals takes intellectual property rights seriously and commits to resolving infringement issues in compliance with applicable laws.
Users should contact Bet Rivals with detailed infringement claims for investigation and resolution.
Prohibition of Unauthorised Use
Unauthorised use of Bet Rivals' content is strictly prohibited and may result in legal action.
14 - Liability & Indemnification
Exclusion of Liability
Bet Rivals is not liable for losses incurred due to system failures, technical errors, or user errors.
This includes indirect, incidental, special, consequential, or punitive damages such as loss of profits, data, goodwill, or other intangible losses.
Notwithstanding the above, Bet Rivals adheres to specific protocols for addressing system malfunctions and interrupted gambling as detailed in our Tournament Rules. This includes measures for fair and consistent handling of such incidents, ensuring integrity in betting processes.
User Indemnification
Users agree to indemnify Bet Rivals Ltd against claims arising from the misuse of our services.
Limitation of Liability
Our maximum liability to any user for loss or damage is limited to the average amount deposited by the user in the previous six months.
Bet Rivals shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from system malfunctions or failures.
Assignment and Delegation
Users may not assign their rights or delegate their duties under these Terms and Conditions without prior written consent from Bet Rivals.
Bet Rivals reserves the right to assign its rights or obligations in certain circumstances, such as a merger or acquisition.
Scope of Liability
Bet Rivals is not liable for indirect, incidental, or consequential damages arising from the use of our services, including those due to betting outcomes, technical issues, or user errors.
15 - Force Majeure
Definition of Force Majeure
Force Majeure refers to any event beyond Bet Rivals' reasonable control, including mechanical, electronic, or communication failures, that impedes our ability to perform obligations under these Terms and Conditions.
Exemption from Liability
Bet Rivals will not be held liable for any failure or delay in performing its obligations where such failure or delay results from a Force Majeure event.
Examples of Force Majeure Events
Force Majeure events may include, but are not limited to, natural disasters, governmental actions, war, network failures, or other significant external events.
Notification and Mitigation
In the event of a Force Majeure, Bet Rivals will make reasonable efforts to notify users and mitigate the impact on its services.
16 - Complaints & Disputes
Initial Complaint Process
Users with complaints regarding our services should first contact our customer support at
contact@bet-rivals.com
.
We aim to resolve disputes amicably and efficiently within 10 working days.
For more detailed steps on our complaints procedure, users are referred to our Complaints Policy, accessible through our website.
Dispute Resolution Procedure
In the event of a dispute, users can contact the Bet Rivals' support team for resolution.
For betting transaction disputes, users must provide relevant transaction details within 48 hours of the transaction.
Disputes will be addressed and resolved in accordance with our Dispute Resolution Policy.
Escalation and Mediation
If a dispute remains unresolved, users may refer to our Dispute Resolution Policy for further steps.
This policy outlines procedures for mediation or arbitration to ensure fair and impartial resolution.
The Dispute Resolution Policy is accessible through the Bet Rivals app and website.
Service Refusal and Compliance
Bet Rivals reserves the right to refuse bets or service at its discretion.
All platform activities must comply with applicable laws and regulations.
Users are responsible for ensuring their activities on Bet Rivals are legal in their jurisdiction.
17 - Governing Law
Applicable Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, their subject matter, or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales.
Jurisdiction
The courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims related to these Terms and Conditions.
User Indemnification
Users agree to indemnify and hold harmless Bet Rivals, its affiliates, officers, and employees from any claims, damages, or expenses arising from their violation of these Terms and Conditions or misuse of our services.
Rights and Provisions
The failure of Bet Rivals to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Severability
If any provision of these Terms is found invalid by a court of competent jurisdiction, the court should endeavour to give effect to the parties' intentions as reflected in the provision.
The other provisions of the Terms remain in full force and effect.
18 - Change of Terms
Right to Modify Terms
Bet Rivals reserves the right to modify these Terms and Conditions at any time.
Notification of Changes
Users will be notified of any significant changes to these Terms and Conditions through the app or via email.
Acceptance of Revised Terms
Continued use of the app following notification of changes will constitute the user's acceptance of the new terms.
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